"Hi Rod: As you know we had a delivery disaster when the movers moved in an appliance. Much to our horror we had damage to the flooring that Smith Bros had installed in December of 2012. The floors are just 2 years old. The type of wood has been discontinued and the option for replacement of the nosing on the stairs not possible. I found online some nosing of the same type of wood but a different shaping to the nosing. Rod came and talked me thru the situation, and as he was the only person from any of the flooring companies to come and look at the damage to our stairs and provide a clear action plan. He was also the only one who responded quickly.( many companies just said ‘no’ to repairing the stairs and some didn’t even bother to respond to messages.) Rod reassured me through a number of follow up calls that the nosing found for the replacement would work and that they had installers skilled to do the work well. It was because of the communication by Rod that we had confidence in job that was going to be done. Rod really cared about the outcome of our situation. The installer, HI, did a great job of the stair nosing replacement. He was very considerate of our home. He cleaned up as he went and there was no mess left for me to take care of! Thank you HI! I would recommend The Smith Bros Flooring for their workmanship in our new flooring(2012) and the care and consideration that they took in doing repairs to our stairs.(2015) I would recommend Smith Bros Flooring because of staff members like Rod, who cares and truly provides exemplary customer service, right from the site visit, to quote, interim time to the job and to the follow up with the installation. Thanks again Rod. Thank you so much Rod for our conversations to ease my mind in regards to the trust and competency level you have for your installers and their level of craftsmanship. We were extremely pleased with the end result! What a relief to have beautiful stairs again! Please pass this letter on to your employer as I personally would recommend you for any kind of recognition as their best sales personnel. In Gratitiude, Kim and Neil Beckett."
"…how pleased I am with my hardwood floors, they are excellent. Thanks for the great job and great service."
"We wanted to say how pleased we were with your service. This is the third time we have had flooring done by your company, and have always been pleased with the result….there was very little dust created throughout the week…thank you Smith Bros."
"I am writing to thank you for your excellent service. Each of your employees, from the sales representative to the installers, was helpful, personable and professional. The work was done on time, quickly and efficiently. The work place was left clean and tidy. The floors are beautiful and the experience very pleasant. I have had many compliments on the floors and I shall recommend your company to anyone who is contemplating hardwood flooring."
"my husband and myself are extremely pleased with how our floors turned out."
"We would like to thank you for seeing our job through to completion. On the weekend your finisher came twice to our home to apply final coats of varnish and to caulk some minor cracks…We thank (him) for his pride of workmanship and his commitment to customer satisfaction."
"Linda and I wanted to thank you for the excellentjob you and your colleagues did in refinishing our hardwood Íloors. As you know, We have a lot of hardwood and dreaded the thought of refìnishing it. To our pleasant surprise, your dustless sanding system was extremely effective and We had virtually no dust in the house whatsoever. Your crews were very courteous and stuck religiously to the schedule you had laid out for us before the work began. The finished product looks wonderful and We couldn’t be more pleased with the whole experience."
"Wood flooring is timeless. It enhances the warmth of any home and compliments the decor of any room. Like a fine piece of furniture, wood flooring increases in value and becomes more beautiful with time. In a national survey, 90 percent of real estate agents said that houses with wood flooring sell faster and for more money. Wood is a natural resource, renewable and recyclable. Buildings, barns, ships and other structures made of wood often find a second life in wood flooring, cabinets, walls and ceilings. And leading allergists agree that wood floors are the perfect choice for a healthy home. The state-of-the-art technology and almost limitless choices of today’s stains, finishes, styles and designs make wood flooring one of the most practical, easy-care and versatile floor coverings today. Maintained properly, wood flooring should never have to be replaced. "Dealing with the professionals at Smith Bros Flooring on two separate occasions while re-modeling my home was easy, courteous and a pleasure. As a Construction Manager here in Calgary, I am very familiar with the protocols needed to provide excellent, qualified, timely and proficient service. You can expect this type of engagement from Rod, Stephen and the guys who do the installation. Thanks again guys"
"Thank YOU so much Mark for your utmost professional service & great attitude! We are very happy with the floors, the workmanship & the great services provided by Smith Brothers & yourself. We are more than happy to recommend your company. Our Floors Look Awesome!!"
"Thank you to Smiths for getting this done! I saw it yesterday & it looks great! thanks for going the extra mile Mark & Sean & all!"